Roanoke, Virginia

 

Essential Duties & Responsibilities:

Provide technical support to customers with Associate Scanners.
Perform remote software installations and provide customer support for Associate Scanner customers.
Perform local installation of Associate Scanner software.
Provide support for special installations of Associate Scanner software.
Test Associate Scanner software to ensure quality.

Personal Requirements:

Knowledge of hardware and software installation, testing, and operation.
Knowledge of various software products and communication utilities.
Knowledge of the principles of data communications and telecommunications.
Knowledge of micro/mini/mainframe computer operating systems.
Working knowledge of AS400, Microsoft Excel and Outlook.
Ability to work in a fast paced environment.
Knowledge of local area network concepts and fundamentals.
Ability to organize and manage multiple priorities.
Ability to adapt to changing work needs and demands.
Excellent communication skills, both oral and written.
Commitment to tact, diplomacy and teamwork philosophy.
One to three years previous work experience in a similar position, required.
High School diploma or GED, required
Associates degree in Computer Science/Information Technology, preferred.